IDLE IMAP

IMAP's IDLE function is supported by a wide range of email clients. This feature establishes a connection with the mail server, so if a new email arrives, it notifies the mail client and sends the message to the client.

Processes like the ones on your site often open for a very little period of time before closing. We advise removing this function since it keeps the process running constantly and may cause your account to exceed its resource limits. The following is the procedure for the most widely used mail clients:

Mac Mail:

• From the Mail drop-down, click on Preferences

• Navigate to Accounts

• Select your IMAP account from the list

• Click on the Advanced tab and disable the Use Idle setting

*Please note that this option has been completely removed after OSX Yosemite

Outlook (2007):

• Access Tools, then navigate to Send/Receive

• Click on Send/Receive Settings

• Select Define Send/Receive Groups

• For each Group, Uncheck: Schedule an automatic send/receive every x minutes

• Click Close.

Outlook (2010):

• Go to the Send/Receive tab

• Select Send/Receive Groups and click on Define Send/Receive Groups;

• For each Group shown, Uncheck: Schedule an automatic send/receive every x minutes

• Click Close.

Android K9 Mail:

• Select your IMAP Email Account

• Select More - Settings - Account Settings

• Change Folder poll check frequency to Never.