In order to expedite the resolution process, you might occasionally be required to capture and share a screenshot while contacting our Customer Support Team. For instance, look at the settings on your mail client or dynamic DNS router.

This post will go over how to take screenshots on various hardware and operating systems (OS), including:

• Windows

• MacOS

• Android

• iOS

Windows

In Windows, there are several ways to take a screenshot:

  1. Using the Snippet Tool

The default function that comes pre-installed in Windows is called Snippet Tool, and it's one of the simplest methods to snap screenshots. Please do the following actions to find this tool:

• Select the Start button (Win button) and enter Snippet Tool in the search bar:

• Select the Snippet Tool from the drop-down:

• Click on the Left Mouse button and choose the area you would like to capture.

• Save the image as a picture.

  2. Using the Print Screen

In case the Snippet Tool does not work, the Print Screen option also works.

• Find and click the PrtScr button, which is often situated directly above the Insert, Home, and Page Up buttons on a conventional keyboard. The PrtScr button, however, might be difficult to see if you use a laptop, so check at the very top right of your keypad:

PLEASE NOTE: In case you are using a laptop, you need to hold the Fn (function) button before pressing PrtScr.

• Once clicked, the screenshot is copied to the clipboard. Now, click on the Win and enter Paint:

• Select Paint from the search results and paste the screenshot by typing in the keyboard combination Ctrl + V:

• Save the image:

MacOS

If you use MacOS, you may choose from the following screenshot options:

    1. Capture the entire screen

• Press and hold the shift key while typing Command + 3. The screenshot will show up on your desktop when it has been clicked:

  2. Capture a part of the screen

• Press Shift + Command + 4. This will turn your cursor into a crosshair:

• Move it to where you would like to start your screenshot.

• Drag the cursor to capture the required section of the screen.

• Once the needed area is selected, release the trackpad or mouse. The screenshot will be saved on your desktop.

    3. Take a screenshot of a specific window

• Press Shift + Command + 4. Then press the Spacebar. This will change the crosshair into the camera:

• Move the camera over the window you would like to capture. Please make sure that the window is highlighted.

• Click on your mouse or trackpad to take a screenshot.

• After that, the image will appear on your desktop.

PLEASE NOTE: Your Mac use the filename "Screen Shot date at time.png" when it automatically saves a snapshot. 

Android

If you are using a mobile device and you need to capture your screen to share it, please use one of the following combinations:

• For the Android phones that do not have a physical Home button, please hold for 1-2 seconds the following buttons: [ Volume down + Power ].

The screen should flash or somehow indicate the succession of the action. Your device will capture the whole screen and save it as a photo.

• For devices that have a physical Home button, the following combination should be used: [Home + Power].

Once the screenshot is made, you can find the image in your Gallery or Photos app.

• You can download and install the dedicated screenshot software if none of the other versions work for you. With all the capabilities needed to make and distribute screenshots, the most of them are free. 

iOS

    1. Taking screenshots on iPhones X, XS or XR

If you have iPhone X, XS or XR, please do the following to take the screenshot:

• Hold down the Sleep/Wake button.

• After that, press the Volume Up button.

The screen of your device will flash and the captured image will be saved as a photo on your device.

  2. Taking screenshots on iPhones SE, iPhone 1-8, iPad and iPad Touch

For iPhones SE, iPhone 1-8, iPad and iPad Touch, the process is slightly different and you need to follow these steps to capture the screen:

• Hold down the Sleep/Wake button.

• After that press the Home button.

    How to find the Sleep/Wake button:

It is that isolated button, which is either at the top (e.g., iPhone iPhone 5, 5s, SE) or on the right side (e.g., iPhone 7, 8, X). 

How to share the screenshot

You have to send the screenshot to one of our customer support agents so they can review it as soon as you take it. Currently, sharing the screenshot through a chat window is not feasible; however, there are other ways to share it:

• Send the captured image via email

Yes, one of the easiest ways to share the screenshot is to send it to support.zeronoon.com.

• Use Paste.PIcs or any similar online tool

Nowadays there are plenty of cloud storage services that allow you to take a screenshot and share it with others. If you would like to share the screenshot in this way, we advise using paste.pics or similar tools.

If you want to know how to share screenshots via paste.pics, please follow these steps:

• Enter https://www.paste.pics.com/ into your web browser.

• Drag and drop the necessary image from your computer folder into the Browse button or click on it to choose the file on your local computer.

• Once the image is uploaded, it will take you to a page where it will provide you a url that you can provide to others.
  

• Alternatively, you may click Edit screenshot to customize the image. For example you are able to add a arrow to the image.
  
    

• To save any changes you made to screenshot you can click on the green check mark on the top left corner.

This URL can be later pasted into the chat window, so our Customer Support Team members can check your screenshot.

• Share using Google Drive

Google Drive is a file storage service that allows to download/upload files to the server, share it with others and supports a range of collaborative tools.

It is one of the instruments you can use to share screenshots with our Customer Support Team. If you would like to use Google Drive for sharing screenshots, please follow these simple steps:

• Go to your Google Drive at: https://drive.google.com/drive/my-drive

• Once in, you can either drag-and-drop the image to your drive or choose the corresponding option to upload the image:

• Find the image and click on it with your left mouse button.

• At the top right, click on Get shareable link:

• Once the link appears, copy and paste it into the chat window: